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An obligation for all funeral directors and crematorium operators to disclose prices in a manner that will help customers make more informed decisions.
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Information must be provided in advance of a customer committing to purchase a service so that people know the price they will be charged and the key terms of business – for example if a deposit is required.
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Customers should be made aware of any relevant business, financial and commercial interests of the funeral director, and that certain practices – such as payments which may incentivise hospitals, care homes or hospices to refer customers to a particular funeral director – will be prohibited.
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A recommendation to Government to establish an independent inspection and registration regime to monitor the quality of funeral director services as a first step in the establishment of a broader regulatory regime for funeral services.
Most of the conclusions are orders, so the industry has to comply, but the final bullet above is a recommendation to the Government, so it’s up to the Government if it complies.
It’s also worth pointing out that while this was a UK-wide investigation, some of the conclusions may differ in how they are implemented due to devolved governments.
What does the CMA say?
Martin Coleman, CMA panel inquiry chair, said: “Organising a funeral is often very distressing and people can be especially vulnerable during this time. That’s why our remedies are designed to help people make choices that are right for them and ensure they can be confident that their loved one is in good hands.
“The CMA will be keeping a close eye on this sector to make sure our remedies are properly implemented and help it to decide whether further action is necessary when circumstances return to a more steady state.”
A Ministry of Justice spokesperson said: “The loss of a loved one is a painful time for families, and the Government is determined to do what it can to ease the burden on them.
“We will carefully consider this report and respond in due course.”