Bills you don’t owe, menacing debt collectors: the terrifying world of energy company customers

Periodically, I electrify readers with a drama about energy bills. Before you switch off, let me assure you that utilities companies are masters of suspense.…

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New blow to British smart meter rollout as number of faulty machines leaps to 4m

Nearly 4m energy smart meters in homes and businesses are faulty, government figures have shown, in a further blow to the “troubled” rollout of the…

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Energy price cap in Great Britain to fall to £1,690 from April, its lowest in two years

The energy price cap in Great Britain will fall by £238 to £1,690 this spring thanks to a mild winter and lower gas prices, easing…

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British Gas launches fixed-rate energy deal offering 12% saving on price cap

British Gas has launched a fixed-rate gas and electricity deal that offers a 12% saving over most existing price-capped tariffs, adding a new choice to…

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More than 2m UK prepay meter users to be cut off from gas or electric this winter

More than 2 million people across the UK will be cut off from their gas and electricity this winter because they cannot afford to top…

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Call to end ‘cruel’ winter rises as energy bills go up by £100 a year

Midwinter energy price increases should be abolished to protect households from unaffordable bills “at the worst possible time”, according to a coalition of leading charities.…

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Energy bills in Great Britain to rise by 5% from January as cap hits £1,928

Households will begin the new year with a 5% increase in energy bills after the regulator raised the price cap to an average of £1,928…

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