Royal Mail has suspended controversial fines for letters with stamps it deems counterfeit after claims that it was penalising the public for its own inadequate…
View More Royal Mail pauses fines for ‘fake’ stamps after apparent flaw in fraud scannersTag: Consumer rights
UK tax: ‘HMRC harassed me for money I had paid weeks earlier’
The letter, dated 18 January 2024, came from a company called Advantis. “Dear Mr Simon Hattenstone,” it said, “Contact us about your unpaid HM Revenue…
View More UK tax: ‘HMRC harassed me for money I had paid weeks earlier’Car insurance firms agree to crack down on ‘poverty premium’
Insurers have promised to clean up their act after coming under fire over the “poverty premium”, whereby customers who cannot afford to pay for car…
View More Car insurance firms agree to crack down on ‘poverty premium’Unregulated ‘identity tracers’ harass people for debts they do not owe
The letter from the debt collection agency arrived out of the blue, and it was intimidating. It informed Joshua Simpson* that he owed £2,212 to…
View More Unregulated ‘identity tracers’ harass people for debts they do not oweUK supermarkets accused of misleading labelling on origins of food products
“Misleading” and “inconsistent” labels make it hard for shoppers to know where their food comes from, the consumer champion Which? has said, as it found…
View More UK supermarkets accused of misleading labelling on origins of food productsStill offline? Are you missing out on compensation for failed broadband in the UK?
Broadband customers who suffer service failures may be missing out on money they are owed because they are unaware of their rights to automatic compensation.…
View More Still offline? Are you missing out on compensation for failed broadband in the UK?Spending on accidental subscriptions has doubled in a year in UK
The amount consumers spent on accidental subscriptions that are easy to get into but hard to cancel has doubled in a year, Citizens Advice has…
View More Spending on accidental subscriptions has doubled in a year in UK‘We’re hugely worried’: UK private pension rule changes disrupt retirement plans
You’ve been dutifully paying into your company or private pension for years, maybe even decades, but then – perhaps when you’re just about to retire…
View More ‘We’re hugely worried’: UK private pension rule changes disrupt retirement plansCharges for loo roll, none for caviar: strange quirks of the UK’s VAT rules
Is a mini poppadom a crisp? Is a Jaffa Cake a biscuit? Is a flapjack confectionery? These are all questions tax officials in the UK…
View More Charges for loo roll, none for caviar: strange quirks of the UK’s VAT rulesHow to book a luxury break for less
Be flexible Being flexible about destinations, and when you go, is a good way to save, says Rory Boland, travel editor at consumer group Which?.…
View More How to book a luxury break for less