Calls to end banks’ needless bureaucracy piling on the agony for the bereaved

Bereaved families are facing bureaucratic barriers, unsympathetic customer service staff and lengthy delays when trying to close the accounts of a deceased relative. The Cost…

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City watchdog clamps down on debt firms over advice to vulnerable customers

The City regulator has clamped down on debt firms after finding some were potentially pushing vulnerable customers towards insolvency in order to earn higher fees.…

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Lloyds fined £90m for letters’ pledge on competitive insurance

Lloyds Bank’s insurance arm has been fined £90m for sending insurance renewal letters to customers suggesting they were getting a “competitive price” without backing up…

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UK regulator warns Google about accepting scam adverts

The City regulator has warned it will take legal action against Google and social media companies if they continue to accept advertisements for online financial…

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