Broadband customers who suffer service failures may be missing out on money they are owed because they are unaware of their rights to automatic compensation.…
View More Still offline? Are you missing out on compensation for failed broadband in the UK?Tag: Broadband
UK phone, broadband and pay-TV firms face ban on ‘confusing’ price rises
Phone, broadband and pay-TV companies will be banned from imposing inflation-linked price rises in the middle of a contract and must instead tell customers upfront…
View More UK phone, broadband and pay-TV firms face ban on ‘confusing’ price risesUK broadband and mobile users brace for above-inflation mid-contract hikes
The UK’s biggest telecoms providers are lining up above-inflation price increases for broadband and mobile customers that will add almost £500m to consumers’ bills from…
View More UK broadband and mobile users brace for above-inflation mid-contract hikesThousands of UK Vodafone customers report broadband outages
Thousands of Vodafone customers across the UK have reported having problems connecting to the internet. The Twitter account run by the mobile operator, which has…
View More Thousands of UK Vodafone customers report broadband outagesThousands of Virgin Media customers in UK hit by outages
Thousands of Virgin Media customers across the UK experienced widespread internet, telephone, and TV outages on Tuesday morning. Downdetector, which tracks outages, said more than…
View More Thousands of Virgin Media customers in UK hit by outagesRising bills and tax hikes to make UK families hundreds of pounds worse off
A wave of rising bills and tax hikes coming into effect in April will leave a family on a £50,000 annual income almost £700 a…
View More Rising bills and tax hikes to make UK families hundreds of pounds worse offUK telecoms firms urged to let customers leave before record price rise
The UK’s biggest telecoms firms are being urged to allow customers to exit contracts penalty-free after it emerged they are due to impose their biggest…
View More UK telecoms firms urged to let customers leave before record price riseLabour calls for crackdown on rip-off UK Christmas broadband and mobile ads
Labour has called on the advertising watchdog to fast-track new rules to protect consumers from misleading marketing that could encourage them sign up to mobile…
View More Labour calls for crackdown on rip-off UK Christmas broadband and mobile adsLeft in isolation: how the online revolution failed our elderly people
Eighty-seven-year-old Doris* is cut off from the outside world. Not because of her remote house, the death of her husband, or her failing health, but…
View More Left in isolation: how the online revolution failed our elderly peopleUK’s broadband firms set for £1.7bn windfall with above-inflation price rises
The UK’s biggest broadband providers are to benefit from an almost £2bn windfall when they push ahead with inflation-busting price increases next spring which will…
View More UK’s broadband firms set for £1.7bn windfall with above-inflation price rises