Broadband customers who suffer service failures may be missing out on money they are owed because they are unaware of their rights to automatic compensation.…
View More Still offline? Are you missing out on compensation for failed broadband in the UK?Tag: Telecommunications industry
Three apologises after network outages affect 10,000 customers across UK
Mobile operator Three has apologised as more than 10,000 customers experienced outages after problems with its service over the last few days. The company, which…
View More Three apologises after network outages affect 10,000 customers across UKUK phone, broadband and pay-TV firms face ban on ‘confusing’ price rises
Phone, broadband and pay-TV companies will be banned from imposing inflation-linked price rises in the middle of a contract and must instead tell customers upfront…
View More UK phone, broadband and pay-TV firms face ban on ‘confusing’ price risesUK’s top mobile firms face £3.3bn class action lawsuit over ‘loyalty penalties’
The UK’s biggest mobile phone companies face a £3.3bn class action lawsuit alleging that long-standing customers are being ripped off by “loyalty penalties”, under which…
View More UK’s top mobile firms face £3.3bn class action lawsuit over ‘loyalty penalties’UK broadband and mobile users brace for above-inflation mid-contract hikes
The UK’s biggest telecoms providers are lining up above-inflation price increases for broadband and mobile customers that will add almost £500m to consumers’ bills from…
View More UK broadband and mobile users brace for above-inflation mid-contract hikesHow to get a better mobile phone deal in the UK
There’s a dizzying array of mobile phone tariffs, and with many providers recently imposing above-inflation increases, it is even more important to choose the right…
View More How to get a better mobile phone deal in the UKThousands of UK Vodafone customers report broadband outages
Thousands of Vodafone customers across the UK have reported having problems connecting to the internet. The Twitter account run by the mobile operator, which has…
View More Thousands of UK Vodafone customers report broadband outagesThousands of Virgin Media customers in UK hit by outages
Thousands of Virgin Media customers across the UK experienced widespread internet, telephone, and TV outages on Tuesday morning. Downdetector, which tracks outages, said more than…
View More Thousands of Virgin Media customers in UK hit by outagesLabour calls for crackdown on rip-off UK Christmas broadband and mobile ads
Labour has called on the advertising watchdog to fast-track new rules to protect consumers from misleading marketing that could encourage them sign up to mobile…
View More Labour calls for crackdown on rip-off UK Christmas broadband and mobile adsUK’s broadband firms set for £1.7bn windfall with above-inflation price rises
The UK’s biggest broadband providers are to benefit from an almost £2bn windfall when they push ahead with inflation-busting price increases next spring which will…
View More UK’s broadband firms set for £1.7bn windfall with above-inflation price rises