Broadband customers who suffer service failures may be missing out on money they are owed because they are unaware of their rights to automatic compensation.…
View More Still offline? Are you missing out on compensation for failed broadband in the UK?Tag: Ofcom
How to get a better mobile phone deal in the UK
There’s a dizzying array of mobile phone tariffs, and with many providers recently imposing above-inflation increases, it is even more important to choose the right…
View More How to get a better mobile phone deal in the UKAlmost 6m UK households ‘struggling to pay telecoms bills’
Almost 6 million UK households are struggling to pay their mobile, landline and broadband bills, with the cost of living squeeze forcing many to cut…
View More Almost 6m UK households ‘struggling to pay telecoms bills’Parcel delivery firms must improve handling of complaints, Ofcom warns
Parcel firms must improve how they deal with delivery errors or face enforcement action, the industry’s regulator has warned. Ofcom said people in the UK…
View More Parcel delivery firms must improve handling of complaints, Ofcom warnsCustomers to get better protection with UK parcel deliveries
People who send and receive parcels are to be better protected under proposed rules to improve how companies handle complaints amid a wave of problems…
View More Customers to get better protection with UK parcel deliveriesNew UK broadband rules will make it easier to switch supplier
The UK media regulator, Ofcom, has introduced a new service to make it easier for customers to switch broadband supplier to get a better deal.…
View More New UK broadband rules will make it easier to switch supplierLifeline for rural areas facing crippling broadband connection bills
When Richard Bunning needs to file reports on his cattle online, or do any of the other various bureaucratic tasks for his Devon farm, he…
View More Lifeline for rural areas facing crippling broadband connection billsBT to invest £12bn in faster broadband and reaching remote areas
BT has committed to investing £12bn in faster broadband connections to 20m UK homes, including in remote rural areas, after agreeing return on investment incentives…
View More BT to invest £12bn in faster broadband and reaching remote areasBT warns rural areas will suffer broadband delays unless government steps up
People living in rural areas could face a further delay in getting next-generation full-fibre broadband unless the government stops dragging its feet and removes financial…
View More BT warns rural areas will suffer broadband delays unless government steps up